Terms and conditions

  1. The orders and sales of products on this webshop are offered to you by B-Blue Nutraceuticals SA/NV with VAT no. BE0555.699.835 and registered office at Rue des minières 44, 4800 Verviers and the competent court is located in the Liège district.
  2. The term “Purchases” refers to any natural or legal person who purchases one product or multiple products through the web shop, as well as any visitor to the web shop.
  3. The current terms and conditions apply to all sales offered in and realized via the webshop or other agreements established through the web shop.
  4. By placing an order in the web shop, the purchaser confirms to have taken note of and to accept the terms and conditions.
  5. A sales agreement between the seller and the purchaser is only established after the order of the (potential) purchaser is expressly accepted by the seller who notifies the purchaser by means of a written confirmation. In other words, as soon as the payment of the due amount is registered in our payment system and the seller has been confirmed that the payment is received.
  6. It is on the moment that the written confirmation is received by the purchaser that the agreement is concluded.
  7. The seller reserves the right to not accept the order or, if necessary, to terminate the agreement without being due any compensation to the purchaser, however, all sums paid are to be reimbursed. This may be the case if a product is no longer available but it is still displayed on the website.
  8. Product prices are indicated in euros, all taxes included.
  9. The seller reserves the right to change the prices at any time. However, the products are invoiced on the basis of the prices applicable at the time the order is accepted.
  10. The seller cannot be held liable for any errors or typos in their offers of which the purchaser should have reasonably assumed that these were errors or typos.
  11. If a price has been increased, the purchaser has the right to terminate the agreement without any costs at their expense nor the obligation of the seller to pay any compensation.
  12. The seller undertakes to do their best to ensure the safety of the web shop users, but may under no circumstances be held liable for any damage due to the use of the web shop and in particular for damage caused by third parties who would abuse the website or the payment system.
  13. The seller respects the rules on allowing the reimbursement of amounts paid by the consumer under the Law of 14 July 1991 on Trade Practices and Information to and Protection of the Consumer.
  14. The products are sent to the shipping address specified in the order (home address or other address).
  15. Obviously, the seller makes every effort to deliver the goods within the shortest possible time. Please keep in mind, however, that the delivery times indicated in the web shop are indicative only.
  16. If the ordered goods are not delivered within 30 days, an additional period can be agreed between purchaser and seller. This may be the case when a certain product is out of stock. You will be notified in good time by email.
  17. Ex Art. 45, 6° Act of 6 April 2010 on market practices and consumer protection, the right of cancellation does not apply to: the delivery of products manufactured after the consumer’s specifications or products that have a clear personal character or that cannot be returned due to their nature or because they may expire or deteriorate rapidly. In short, this means that you can only cancel your purchase (within 14 calendar days after the delivery date) if the product delivered by us does not correspond with the dimensions you have indicated or if the product is damaged. Incomplete, damaged, soiled goods or goods that have been used by the consumer cannot be returned.
  18. Complaints: For complaints or support, you can always send an email to the following address: contact@b-blue.com or visit the contact page on the website. If you report a complaint, please specify the nature of the complaint, name, address and a photo of the problem.
  19. If you return your products, you must send the goods within the same period at your own expense in the original and undamaged packaging, along with a copy of the invoice/delivery note, to B-Blue Nutraceuticals SA/NV, Rue des minières 44, 4800 Verviers.
  20. The sales to which the current terms and conditions apply, are subject to Belgian law.
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